Online Banking
Online Banking

Graphs laid over image of people working on a computer

Customer Awareness

First National Bank of Paducah is committed to protecting your personal information. First National Bank of Paducah has multi-layered security in place. We have fraud and password protection in place. Neither FNB nor our service providers will contact you via telephone or email requesting personal information, your access ID, or your passcode. If you are contacted by someone requesting this information, please contact us immediately.

 

You can minimize the chance of your personal computer being compromised by taking simple steps:

  • Maintain up-to-date operating system security patches and virus/spyware protection software.
  • Implement firewall and intrusion detection/prevention software or services.
  • Keeping your personal information safe and confidential.
  • Monitor your banking transactions for accuracy.
  • Refrain from opening any unsolicited emails or attachments.
  • Never give your personal information to callers claiming to be from your Bank.

 

For more information on how to protect yourself visit:

www.onlineonguard.gov

Immediately report any suspected security breaches or questions to:
First National Bank of Paducah at jwinter@fnbpaducah.com
Or notify by phone at 806-492-3508

 

 

First National Bank’s Accessibility Statement

First National Bank values our customers and the communities that we serve. As part of this service we always want to be as accessible as possible. It is our job as your financial institution of choice to create the best banking experience which includes ease of access to our banking products. First National Bank and our affiliate First Community Bank strive to comply with the Americans with Disabilities Act by providing the best accessibility to all of our facilities as well as to our web-based applications. If you have any usage issues with our website or have any suggestions please feel free to contact us at:

 

Email: jwinter@fnbpaducah.com

 

If you have any other questions regarding banking services please feel free to see our Locations & Hours to contact us!

 

8 Ways to Improve Your Internet Banking Security

 

  1. Use a Complex Password

By using a complex password that includes capital letters, lower case letters, numbers and special signs (!@#) this can increase the security of your password and make it less likely for your account to become compromised. (Example: PNB123@st!)

  1. Regularly Change Your Password

By regularly changing your password frequently the likelihood of having your account accessed by someone other than you reduce substantially. We recommend you change your password on regular intervals such as once a week or month. The more frequent you change your password the more secure your account will be.

  1. Use a Secure Computer

By using a secure computer, a computer that is privately accessed only or has separate log on credentials for each user, you decrease your chances of your account information falling into the wrong hands.  If you are using a publicly used computer make sure after you are finished with your online banking transactions to clear the cache and browsing history, delete any bank files your may have saved, and never allow the browser to remember your login information.

  1. Keep Your Account Details Private

By keeping your account details (account number, type of account, online and mobile login information) confidential you decrease the likely hood of your account being compromised. We will never ask for confidential information over the phone or through email. If you receive a phone call or email asking for confidential information please call us directly.

  1. Check Your Accounts Regularly

It is always good practice to keep check your accounts on a regular basis. By checking your accounts frequently, it allows you to watch your finances closely and is a great way to spot if your account has been compromised. If you see any discrepancies in your account make sure to contact us immediately.

  1. Use A Licensed Anti-Virus Software

By always using a licensed anti- virus software you avoid any pirated versions of the software that could potentially hold malware that could compromise your account information. A licensed antivirus software will protect your computer from viruses throughout the web and you will receive updates and notifications about your software periodically. Also, make sure to keep your antivirus software up to date so that you have the most recent form of virus protection.

  1. Disconnect Your Internet Connection Post Usage

By disconnecting your internet connection after you have finished using the internet you stop hackers from accessing your computer via the internet. This will protect not only your confidential banking information but keep all of your data protected.

  1. Type Out Your Internet Banking URL

By typing your URL information out in the address bar of the browser instead of clicking on any links you might receive via email. Hackers will make fraudulent websites that mimic your banks website and once you enter your online banking information the hackers can use that information to access your account and potentially steal your money.

 

Please remember if you ever have any questions or concerns about your banking information or safety feel free to contact your local branch. For contact information about your local branch please see our Location & Hours.